Guest Relations Agent (part-time)

What we are offering

YOU ARE...
You will be dedicated to ensuring a pleasant and reliable guest experience by interacting with our guests through email, phone and social media. You're a great match if you are absolutely guest-centric and committed to meet and exceed guests’ expectations. You're flexible, have a can do attitude and a problem solving, result oriented driven.

YOU WILL...
  • Receive and welcome guests (through emails, calls and notes) and ensure smooth and dependable service
  • Assist guests before, during and after their stay
  • Develop a thorough knowledge of the apartments and services
  • Monitor guests reviews and follow up for maintaining and improving ratings
  • Take and manage reservations, and promote extra services
  • Liaise closely with the Housekeeping Team, and monitor special requests and needs
  • Coordinate with the Call Centre Team
  • Follow up on payments
  • Draft concise and clear notes for the Maintenance Team
  • Use reporting and monitoring tools with a view to improve operations efficiency
  • Ensure the telephone standby

WE OFFER...
Part time contract
Start date: as soon as possible
You will be based in our offices in the Brussels city center, but going to Liege or Antwerp will be part of your job too! When not working with our young and cheerful team you can enjoy our nice terrace ;)
WE REQUIRE...
  • Min. 3 years experience in the hotel industry
  • Bilingual in French and English
  • Additional languages are a big plus
  • CV and Cover Letter to apply

Application

To apply, please send us your CV and a cover letter to jobs@smartflats.be mentioning in the object line of the email the position you are interested in. 

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