What personal information may we collect?
When you submit a reservation or enquiry to us (through our website, by email or telephone or through a third party), we ask you to provides (and record): your name and contact information, including physical address, email address & telephone number; business name, title and address; personal characteristics, including, gender and nationality; information related to your stay; participation in our loyalty program; purchase of products or services; guest preferences; marketing preferences; dates of stay; preferred communication methods; method of payment; credit card details; amount of charges for additional products or services received; reviews and opinions about Smartflats; and other types of information that you choose to provide to us. Next to that we collect other personal information with your permission when you participate in a survey, a social media activity or offer of any kind. We make use of analytics technologies to identify technical information like which device, operating system and browser you use in order to optimize the online experience we offer you via our websites and applications. SMARTFLATS will not disclose, sell, rent or exchange your personal information to any other organization or entity unless the user is first notified and expressly agrees to it, or as otherwise required by law.
How do we use your personal information?
We use personal information for purposes of fulfilling rental agreements and providing you with the expected level of hospitality. In addition, we use personal information for administering our business activities, improving and customizing services (and monitoring their use), marketing and promotional efforts, tailoring our offerings and website’s content, layout; and other lawful purposes. We also use the information to send you newsletters, promotions and featured specials, and to conduct surveys.
How can you access, change or delete your personal information?
Applicable law and jurisdiction
Any dispute arising from or related to the use of this website or to the acceptance, interpretation or observance of the private policy shall be submitted to the exclusive jurisdiction of the competent Court of Brussels which shall apply Belgian law.