Guest Relations Agent
Internship
YOU ARE

You will be dedicated to ensuring a pleasant and reliable guest experience by interacting with our guests through email, phone and social media. You’re a great match if you are absolutely guest-centric and committed to meet and exceed guests’ expectations. You’re flexible, have a can do attitude and a problem solving, result oriented driven.

YOU WILL
  • Receive and welcome guests (through emails, calls and notes) and ensure smooth and dependable service
  • Assist guests before, during and after their stay
  • Develop a thorough knowledge of the apartments and services
  • Monitor guests reviews and follow up for maintaining and improving ratings
  • Take and manage reservations, and promote extra services
  • Liaise closely with the Housekeeping Team, and monitor special requests and needs
  • Coordinate with the Call Centre Team
  • Follow up on payments
  • Draft concise and clear notes for the Maintenance Team
  • Use reporting and monitoring tools with a view to improve operations efficiency
  • Ensure the telephone standby
WE OFFER
Internship contract
Start date: flexible
You will be based in our offices in the Brussels city center, but going to Liege or Antwerp will be part of your job too! When not working with our young and cheerful team you can enjoy our nice terrace 😉
WE REQUIRE
  • Internship convention
  • Bilingual in French and English
  • Additional languages are a big plus
  • CV and Cover Letter to apply

To apply, send your CV and a short cover letter explaining how you would fit in our team. Send it to jobs@smartflats.be mentioning the position you apply for in the object of the email. Looking forward to meet you!