Privacy Policy

Smartflats Privacy Policy

 SMARTFLATS is responsible for and committed to respect your privacy. Smartflats SNC is a company that rents furnished accommodations and delivers hospitality services. The personal information we collect about you will be kept confidential and used with a view to better serve you and improve our business. Our privacy policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us. By using our website, you agree to the conditions of this privacy policy. If we change our privacy policy, we will post the changes on this page to keep you informed of the information we collect and use this information.
What personal information may we collect?
When you submit a reservation or enquiry to us (through our website, by email or telephone or through a third party), we ask you to provides (and record): your name and contact information, including physical address, email address & telephone number; business name, title and address; personal characteristics, including, gender and nationality; information related to your stay; participation in our loyalty program; purchase of products or services; guest preferences; marketing preferences; dates of stay; preferred communication methods; method of payment; credit card details; amount of charges for additional products or services received; reviews and opinions about Smartflats; and other types of information that you choose to provide to us. Next to that we collect other personal information with your permission when you participate in a survey, a social media activity or offer of any kind. We make use of analytics technologies to identify technical information like which device, operating system and browser you use in order to optimize the online experience we offer you via our websites and applications. SMARTFLATS will not disclose, sell, rent or exchange your personal information to any other organization or entity unless the user is first notified and expressly agrees to it, or as otherwise required by law.
How do we use your personal information?
We use personal information for purposes of fulfilling rental agreements and providing you with the expected level of hospitality. In addition, we use personal information for administering our business activities, improving and customizing services (and monitoring their use), marketing and promotional efforts, tailoring our offerings and website’s content, layout; and other lawful purposes. We also use the information to send you newsletters, promotions and featured specials, and to conduct surveys.
How can you access, change or delete your personal information?
If you have any questions about our privacy policy, or would like to access, modify or delete your personal information, please send a request to:
Policy modifications
We may change this privacy policy from time to time. Should any change be made, we will email users who have given us permission to do so. We will post any changes here, so we recommend you to check back periodically. However, please be assured that if the privacy policy changes in the future, we will not use the personal information you have submitted to us under this privacy policy in a manner that is materially inconsistent with this privacy policy, without your prior consent.
Applicable law and jurisdiction
Any dispute arising from or related to the use of this website or to the acceptance, interpretation or observance of the private policy shall be submitted to the exclusive jurisdiction of the competent Court of Brussels which shall apply Belgian law.

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