Guest Relations Agent Internship
Internship
YOU ARE
You will be dedicated to ensuring a pleasant and reliable guest experience by interacting with our guests through email, phone and social media. You’re a great match if you are absolutely guest-centric and committed to meet and exceed guests’ expectations. You’re flexible, have a can do attitude and a problem solving, result oriented driven.
Shall you recognize yourself in this job desc, come’on, send your application and motivation letter to jobs@smartflats.be . Talk to you soon.
YOU WILL
- Receive and welcome guests (through emails, calls and notes) and ensure smooth and dependable service
- Assist guests before, during and after their stay
- Develop a thorough knowledge of the apartments and services
- Monitor guests reviews and follow up for maintaining and improving ratings
- Take and manage reservations, and promote extra services
- Liaise closely with the Housekeeping Team, and monitor special requests and needs
- Coordinate with the Call Centre Team
- Follow up on payments
- Draft concise and clear notes for the Maintenance Team
- Use reporting and monitoring tools with a view to improve operations efficiency
- Ensure the telephone standby
WE OFFER
Internship contract
Start date: flexible
You will be based in our offices in the Brussels city center, but going to Liege or Antwerp will be part of your job too!
WE REQUIRE
- Internship convention
- Bilingual in French and English
- Additional languages are a big plus
- CV and Cover Letter to apply
