Guest Relations Agent Internship
Internship
YOU ARE

You will be dedicated to ensuring a pleasant and reliable guest experience by interacting with our guests through email, phone and social media. You’re a great match if you are absolutely guest-centric and committed to meet and exceed guests’ expectations. You’re flexible, have a can do attitude and a problem solving, result oriented driven.

Shall you recognize yourself in this job desc, come’on, send your application and motivation letter to jobs@smartflats.be . Talk to you soon.

YOU WILL
  • Receive and welcome guests (through emails, calls and notes) and ensure smooth and dependable service
  • Assist guests before, during and after their stay
  • Develop a thorough knowledge of the apartments and services
  • Monitor guests reviews and follow up for maintaining and improving ratings
  • Take and manage reservations, and promote extra services
  • Liaise closely with the Housekeeping Team, and monitor special requests and needs
  • Coordinate with the Call Centre Team
  • Follow up on payments
  • Draft concise and clear notes for the Maintenance Team
  • Use reporting and monitoring tools with a view to improve operations efficiency
  • Ensure the telephone standby
WE OFFER
Internship contract
Start date: flexible
You will be based in our offices in the Brussels city center, but going to Liege or Antwerp will be part of your job too!
WE REQUIRE
  • Internship convention
  • Bilingual in French and English
  • Additional languages are a big plus
  • CV and Cover Letter to apply

To apply, send your CV and a short cover letter explaining how you would fit in our team. Send it to jobs@smartflats.be mentioning the position you apply for in the object of the email. Looking forward to meet you!