Why should I check-in online?

by | Aug 26, 2022

During your online check-in, you have to provide your identity information (passport or ID) as well as your payment details. The online check-in is secured and we only collect information that is requested by local authorities. Your passport/identity card has to be...

I haven’t received my access codes. What should I do?

by | Aug 26, 2022

Your access codes are automatically sent via email on your arrival day. Multiples reasons can explain why you didn’t receive your access codes:- the email including your access codes has arrived in your Spam folder. Please check this folder before contacting us...

Why my reservation has been cancelled?

by | Aug 26, 2022

On rare occasions, we may not be able to move forward with a stay if a guest does not pass our verification checks, or if we have reason to believe that our House Rules may be broken. The safety and security of our guests, employees, neighbors, and partners is our top...

When can I use the sofa bed?

by | Aug 26, 2022

In a Smartflats with 6 people maximum capacity, sofa bed will be prepared if the reservation is for 5 or 6 guests.In a Smartflats with 4 people maximum capacity, sofa bed will be prepared if the reservation is for 3 or 4 guests.If you’d like to use the sofa bed...