Why should I check-in online?

During your online check-in, you have to provide your identity information (passport or identity card) as well as your payment details. The online check-in is secured and your informations are not accessible to any third party. Your passport/identity card has to be...

Why my reservation has been cancelled?

On rare occasions, we may not be able to move forward with a stay if a guest does not pass our verification checks, or if we have reason to believe that our House Rules may be broken. The safety and security of our guests, employees, neighbors, and partners is our top...

When can I use the sofa bed?

In a Smartflats with 6 persons maximum capacity, sofa bed will be prepared if the reservation is for 5 or 6 persons.In a Smartflats with 4 persons maximum capacity, sofa bed will be prepared if the reservation is for 3 or 4 persons.If you’d like to use the sofa...