How can I get an invoice for my stay?

You can ask for an invoice by email at Don’t forget to mention your stay dates, residence and name of the reservation. Our team will send you your invoice in the most timely manner.

Why is there no reception on-site?

Our Smartflats are remotely managed by our team based in our offices. Our access codes system and lockboxes allow you to be totally independent and autonomous. Our reception team is available 24/7 via phone, email and Whatsapp.In case of an emergency, especially...

When and how can I contact the Smartflats’ team?

Reception team:Our team is available 24/7 via phone, email and whatsapp.In case of an emergency, et especially during the night, we highly recommand to use phone communications.Phone number: +32 2 640 72 40Whatsapp number: +32 492 11 08 42Email: