What can I do in case of disputes?

by admin | Sep 22, 2022

You are able to refer any disputes concerning our site to the European Union’s Online Dispute Resolution platform.

What should I do if I’ve forgotten something in my Smartflats after check-out?

by Céline Moret | Aug 26, 2022

In case you’ve forgotten something in your Smartflats after your departure, please contact us via email at info@smartflats.be. Don’t forget to mention your stay dates, the name used for the reservation and the Smartflats you stayed in.

How can I get an invoice for my stay?

by admin | Aug 26, 2022

You can ask for an invoice by email at info@smartflats.be. Don’t forget to mention your stay dates, residence and name of the reservation. Our team will send you your invoice in the most timely manner.

Why is there no reception on-site?

by Céline Moret | Aug 26, 2022

Our Smartflats are remotely managed by our team based in our offices. Our access codes system and lockboxes allow you to be totally independent and autonomous. Our reception team is available 24/7 via phone or email.In case of an emergency, especially during the...

When and how can I contact the Smartflats’ team?

by Céline Moret | Aug 26, 2022

Reception team:Our team is available 24/7 via phone and email.In case of an emergency, and especially during the night, we highly recommend to use phone communications.Phone number: +32 2 588 56 44Email: info@smartflats.be Hiring team:You think you’d fit in our...