If there is an issue in my Smartflats, what should I do?

If something needs to be fixed in your Smartflats or if you need help with anything during your stay, our reception team is available by phone or email 24/7. For any urgent matter, we highly recommend using the phone. Our technical team will take care of the issue as...

When is my Smartflats cleaned?

Our housekeeping team will clean your Smartflats after your check-out.We may be able to arrange for extra cleaning during your stay at an extra cost upon request. Please contact us to check this service’s availability.

Is it possible to have a late check-out?

If you wish to stay at your Smartflats later than 11:00am, please contact our team on the day before your departure, either by phone or via email. Our team will inform you if we can accommodate to your request.Please be aware that these requests are usually declined...

How should I proceed to do the check-out?

On the day of your departure, pack your bags, have a last look around so you do not forget anything and simply close the door behind you. Check-out is done! Don’t forget to leave your Smartflats before 11:00am at the latest.