If there is an issue in my Smartflats, what should I do?

If something needs to be fixed in your Smartflats or if you need help with anything during your stay, our reception team is available by phone, mail or Whatsapp, 24/7. For any urgent matter, we highly recommend using the phone. Our technical team will take care of the...

When is my Smartflats cleaned?

Our housekeeping team will clean your Smartflats after your check-out.If you booked a Smartflats for a long-stay (more than 20 nights), cleaning is made once per week. See the details in your contract.

Is it possible to have a late check-out?

If you wish to stay at your Smartflats later than 11:00am, please contact our team on the day before your departure, either by phone or via Whatsapp. Our team will inform you if we can accommodate to your request.Please be aware that these requests are usually...

How should I proceed to do the check-out?

On the day of your departure, pack your bags, have a last look around so you do not forget anything and simply close the door behind you. Check-out is done! Don’t forget to leave your Smartflats before 11:00am at the latest.